FAQ, SHIPPING & MORE.

PAYMENT AND CUSTOM ORDERS:

MOST PIECES ARE MADE TO ORDER UNLESS IN STOCK WITH VARYING LEAD TIMES. ORDERS ARE PROCESSED ON A FIRST-COME BASIS.

PAYPAL, SQUARE AND VENMO ARE AVAILABLE FOR PAYMENT.

A NON-REFUNDABLE DEPOSIT (50%) IS REQUIRED TO START WORK ON CUSTOM ORDERS. PRODUCTION TIMEFRAME IS GENERALLY 8-10 WEEKS FROM TIME DEPOSIT IS RECEIVED, IF NOT OTHERWISE NOTED. TIMING MAY VARY DEPENDING ON CURRENT STUDIO PROJECTS.

SHIPPING AND DELIVERY:

SHIPPING CHARGES ARE BASED ON WEIGHT, ZIP CODE AND DELIVERY TIME REQUESTED.

CARE:

EACH PIECE IS MADE BY HAND. SLIGHT IMPERFECTIONS AND VARIATIONS IN GLAZES ARE PART OF THE CHARACTER OF THE PIECE.

ALL DINNERWARE AND DRINKWARE ARE GLAZED WITH LEAD FREE, FOOD-SAFE GLAZES AS STATED IN THE DESCRIPTION.

ALL LIGHTING IS PROFESSIONALLY WIRED.


RETURNS:

WE DO CONSIDER ALL SALES FINAL. IF YOU FIND A PROBLEM WITH YOUR ORDER PLEASE CONTACT US VIA EMAIL SO WE CAN FIND A SOLUTION.

WE WANT YOU TO BE HAPPY.:))


TO THE TRADE:

Please email us for trade pricing with your business information included.




CONTACT US

For all inquiries please email us at info@quluzehdesigns.com or fill out the form and we will get back to you very soon. 

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